Frequently Asked Questions
Everything you need to know about your barrier-boosting skincare journey.
Is BYOMA skincare suitable for sensitive skin?
Yes, our formulas are dermatologist-tested, soap-free, and non-comedogenic. We specifically focus on strengthening the skin barrier, making our products ideal for sensitive and compromised skin types.
Are your products vegan and cruelty-free?
Absolutely. BYOMA is 100% vegan and cruelty-free. We do not test our products or ingredients on animals, and we do not use animal-derived ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return request.
How do I recycle my BYOMA packaging?
Our bottles are made from fully recyclable plastic. Simply remove the pump, rinse the bottle, and place it in your household recycling bin. We are working on a solution for pump recycling soon.
Do you ship internationally?
Currently, we ship to the United States, United Kingdom, and select European countries. Please check our shipping page for a full list of available destinations and rates.